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There has recently been an important product recall on the Gems 3100 Pressure Detectors/Transducers. Anyone currently using this product is to stop using it ASAP so as to prevent injury or death.   It is also prohibited to re-sell a recalled product.  There were aproximitely 25,000 units sold between January 2006 through February 2012 for about $250.

What a Fire Pump Controller Does

This product regulates water pressure as part of a fire pump controller in a fire suppression sprinkler system.  The transducer for the 3100 product series has been reported to incorrectly detect water pressure in the event of a fire.

Contact Gems, CPSC or Active Fire & Safety Services for More Info

All consumers are being asked to contact Gems directly to receive a bi-monthly inspection and information for a free replacement transducer, if approved.  They can be reached toll-free at (855) 877-9666, between 8a.m. and 4:30 p.m. Eastern Time, Monday through Friday.

The US Consumer Product Safety Commission (CPSC) is currently accepting incident reports.  They can be reached at 1-800-638-2772.  There are currently no injuries reported.

Please contact us at Active Fire & Safety Services if you would like more information.  604 590-0149